1. Returns
We accept returns of eligible products within 30 days from the date of delivery. To be eligible for a return, your item must be:
- In its original condition
- Unused and unopened (unless defective)
- In the original packaging with all accessories and tags
- Accompanied by a valid proof of purchase
Items Not Eligible for Return:
- Opened software or digital downloads
- Custom or personalized items
- Special orders or clearance/discontinued products
- Products damaged due to customer misuse
2. Return Process
To initiate a return, please contact our Customer Service team at [email protected] with your order number and reason for return. Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping.
You are responsible for return shipping costs unless the return is due to our error or a defective product.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7–10 business days.
Refunds are issued to the original payment method used at the time of purchase.
Shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
5. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost, including return shipping.
6. Wholesale & Business Clients
Wholesale, business, and distributor orders may be subject to separate return and refund terms as outlined in the applicable purchase agreement or sales contract.
7. Third-Party Marketplace Purchases
Products purchased through Amazon, Etsy, eBay, TikTok Shop, or other third-party marketplaces are subject to the return, refund, and exchange policies of those respective platforms. Please initiate your return directly through the marketplace where your purchase was made.
8. Contact Us
For any questions about our Return & Refund Policy, please contact:
Email: [email protected]
Phone: (310)579-4688
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time