Frequently Asked Questions

Maison Fortier Group LLC is a diversified retail, e-commerce, distribution, and sourcing company. We serve individual customers as well as businesses and organizations seeking dependable products, procurement support, and wholesale purchasing solutions.

Our offerings may include retail merchandise, business and networking products, specialty merchandise, print-on-demand products, wholesale and bulk purchasing, sourcing, and government or organizational procurement support.

Available products and services may change as our company and product catalog grow.

You may contact us through our website’s Contact Us page or by calling (310) 579-4688.

Browse our online shop, select the products you would like to purchase, add them to your cart, and proceed through checkout.

Account requirements depend on the checkout options available at the time of purchase. If an account is created, you may use the My Account area to access available account and order information.

Contact us as soon as possible if you need to request a change or cancellation. Once an order has entered fulfillment or has shipped, we may not be able to modify or cancel it.

First check your spam or junk folder and confirm that the email address entered during checkout was correct. If you still cannot locate the confirmation, contact us and provide your name and approximate order date.

Shipping rates are calculated during checkout using the delivery destination and available carrier services. Current shipping options may include USPS Ground Advantage and UPS Ground.

Carrier rates vary based on the distance between the shipping origin and destination, package characteristics, and selected service. A shipment traveling across the country may therefore cost more than one delivered nearby.

Current domestic shipping options may include USPS and UPS. Available carrier services are displayed during checkout.

When more than one eligible shipping service is available for your order and destination, the available choices and rates will appear during checkout.

Most in-stock orders are prepared for shipment as promptly as possible. Processing time is separate from the carrier’s estimated transit time.

Custom, personalized, made-to-order, wholesale, or specialty items may require additional processing time.

Yes. Once tracking is available for your shipment, you will receive shipment information associated with your order. Tracking updates depend on the carrier scanning and processing the package.

Eligibility depends on the product, package size, and carrier service. Some carrier services cannot deliver to P.O. Boxes. If a particular address cannot be serviced, another valid delivery address may be required.

Eligible merchandise may be shipped to supported APO/FPO addresses when an appropriate carrier service is available. Oversized, restricted, freight, or other specialty shipments may not qualify.

International shipping is not currently offered through our standard online checkout. International or special shipping requests may be reviewed separately as our services expand.

Available payment methods are displayed securely at checkout and may include major credit or debit cards and Cash App Pay.

Online payments are processed through secure third-party payment technology. Maison Fortier Group does not need to manually handle your full card information in order to process a standard online purchase.

Applicable sales tax is calculated during checkout based on the order, delivery information, and jurisdictions where Maison Fortier Group is required to collect tax.

Sales-tax requirements and local tax rates can vary by delivery location. The amount shown during checkout is based on the information associated with that particular transaction.

Return eligibility depends on the product and circumstances of the purchase. Please review our Return & Refund Policy for current eligibility requirements, timeframes, exclusions, and instructions.

Contact us with your order number and the item you would like to return. Please wait for return instructions before sending merchandise back.

Contact us promptly and retain the item, shipping container, labels, and other packaging materials. Photos may be requested so we can review the issue and, where appropriate, assist with a carrier claim, replacement, or other resolution.

Contact us and provide your order number along with the item you believe is missing. We will review the order and shipment information.

Check around the delivery location, household members, building personnel, and nearby secure delivery areas. Carrier scans can occasionally appear before a package is physically located by the recipient. If the package remains missing, contact the carrier and notify us so the shipment can be reviewed.

Yes. Maison Fortier Group welcomes inquiries from businesses, organizations, resellers, and other qualified buyers seeking larger quantities or recurring purchases.

Use our Contact Us page and provide the product, approximate quantity, delivery location, requested delivery date, and any other purchasing requirements. We will review the request and respond with available options.

Maison Fortier Group welcomes government and institutional purchasing inquiries. Purchasing procedures, documentation, quotes, invoicing, delivery requirements, and payment terms may vary according to the solicitation, purchase order, contract, or agency requirements.

Yes. Businesses and organizations may contact us with product specifications, quantities, delivery requirements, and applicable purchasing documentation so that we can review the request.

Information may be used as necessary to process orders, provide customer service, deliver products, maintain accounts, prevent fraud, comply with legal obligations, and operate the website.

Please review our Privacy Policy for more information.

The website may use cookies and similar technologies that support site functionality, preferences, analytics, security, and other permitted purposes. Please review our Cookie Policy and available cookie controls for additional information.