General Questions
1. What is Maison Distributors?
We are a full-service distribution and Amazon brand management partner. We help brands scale through wholesale distribution, logistics support, and expert Amazon sales optimization.
2. Who do you work with?
We partner with brands, retailers, and businesses looking to expand their reach through reliable distribution and strategic Amazon marketplace management.
3. How can I contact you?
You can reach us via email at [email protected], by phone at 310 – 579 – 4688, or through the contact form on our website.
Services & Partnerships
4. What services do you offer?
- Wholesale distribution
- Amazon brand management (listing optimization, PPC, reviews, etc.)
- Logistics and fulfillment
- Brand sourcing and development
- Retail and e-commerce support
5. How do I become a brand partner?
Fill out our partnership inquiry form on the “Brand Partnerships” page, and our team will contact you to discuss your goals and our process.
6. Do you work with new or small brands?
Yes. We offer scalable solutions tailored to brands at every stage—from launch to growth to expansion.
Orders & Shipping
7. How do I place an order?
Wholesale clients can place orders through their dedicated account portal. For retail inquiries, please contact our sales team.
8. What are your shipping options?
We offer a range of shipping solutions through our network of partner warehouses. Options and rates vary based on location, volume, and service level.
9. Do you ship internationally?
Yes, we offer international shipping to select regions. Contact us for specific country availability and rates.
Amazon Services
10. How do you help with Amazon sales?
We provide end-to-end Amazon management including:
- Product listing optimization
- Sponsored Ads and PPC campaign management
- Inventory and pricing strategy
- Review and brand reputation management
11. Do you manage Amazon accounts for brands?
Yes, we offer full account management or advisory services depending on your needs.
Returns & Refunds
12. What is your return policy?
We accept returns within 30 days for unopened, unused items in original packaging. Please see our full Return & Refund Policy for details.
13. How do I initiate a return?
Contact our customer service team with your order number to receive a Return Authorization and instructions.
Security & Privacy
14. Is my payment information secure?
Yes. We use secure, encrypted payment gateways and do not store sensitive payment data on our servers.
15. How is my data protected?
We comply with applicable data protection regulations. Please review our Privacy Policy for detailed information.
Account & Support
16. Can I update my account information?
Yes. Log into your client portal to update contact, shipping, or billing details.
17. Do you offer customer support?
Yes. Our support team is available Monday–Friday, 9AM–5PM EST via email and phone.